Refund & Cancellation Policy
This policy explains how to cancel a Drop subscription and when a refund applies. It forms part of our Terms of Service.
1. No general refund policy
Drop subscriptions are sold on a no-refund basis. Once a paid period has begun, we do not refund the charge for that period — including the first paid period. If you cancel mid-period, your subscription stays active until the end of the period you have already paid for.
Pricing is published transparently and you can try Drop in Free mode before paying, so you know what you're buying before the first charge. If a paid plan isn't right for you, the right move is to cancel before the next period — see §6.
2. Your statutory consumer rights
Nothing in this policy removes the rights you have as a consumer under UK law. The two relevant pieces of legislation are:
- Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose, and as described. If Drop doesn't meet that standard, you are entitled to a repair, replacement, or — where neither is possible — a refund. This right cannot be waived.
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. When you buy digital content online, you normally have a 14-day cancellation right. However, under Regulation 37(1)(a), this right ends as soon as performance begins with your express consent and acknowledgement that the cancellation right will be lost.
By starting a paid Drop subscription, you give us your express consent to begin providing the licensed software immediately, and you acknowledge that doing so causes you to lose the 14-day cancellation right under Regulation 37(1)(a). This consent is captured at checkout. Your rights under the Consumer Rights Act 2015 are not affected by this waiver.
If you believe Drop is faulty or not as described, email support@akanoodles.com describing the issue. We will investigate and, where the Consumer Rights Act applies, refund the affected period to your original payment method via Stripe. Most payment networks settle the refund within 5–10 working days.
3. Renewal charges
If a renewal was charged because you missed your cancellation window — for example a yearly renewal you intended to cancel — email support@akanoodles.com within 14 days of the charge. We review individual cases and may refund unused renewal periods as a goodwill gesture. We are not contractually obliged to refund renewal charges; this is at our discretion.
4. Payment failures
If a renewal payment fails, Stripe retries on its standard schedule (typically over 7 days). Your subscription moves to past_due during retries. If retries continue to fail, the subscription is cancelled and access is suspended at the end of the current grace period. No refund is due for failed payments — you simply do not pay for the next period.
5. Enterprise refunds
Enterprise subscriptions are governed by your Master Services Agreement. Refund and cancellation terms are negotiated as part of that agreement and override anything in this policy. Talk to sales@akanoodles.com if you need a structured pilot or a different commercial arrangement.
6. How to cancel
You can cancel at any time in three ways:
- From the plugin: Settings → Subscription → Cancel
- From your Stripe customer portal (the link is included in every receipt email)
- By emailing support@akanoodles.com from the email address on your account
Cancellation takes effect at the end of your current billing period. We don't apply pro-rata refunds for mid-period cancellation; you keep access until the period ends. Account data is retained per our Privacy Policy.
7. Pause instead of cancel
If you only need a break — for example you're between client projects — you can pause your subscription for up to 3 months instead of cancelling. Email support@akanoodles.com. While paused, billing stops, your design-system slots are preserved, and you can resume any time.
8. Disputes
If you are unhappy with how a refund request was handled, email legal@akanoodles.com with the subject line "Refund dispute — <your account email>" and we will respond within 5 working days. You can also escalate consumer-rights complaints to Citizens Advice or, for unresolved disputes, to the courts of England & Wales.
9. Contact
Refunds and cancellations: support@akanoodles.com
Enterprise: sales@akanoodles.com